Quote

Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.

Howard Schultz

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Howard Schultz
Age: 71
Born: 1953
Born: July 19
Businessman
Businessperson
Entrepreneur
Financier
Writer
Brooklyn
New York
Howard D. Schultz
Getting
Confidence
Reading
Americans
Every
Paper
Things
Effects
Consumer
News
Consumers
Listening
Psychological
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Effect
Hear
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More quotes by Howard Schultz

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Cutting prices or putting things on sale is not sustainable business strategy. The other side of it is that you can't cut enough costs to save your way to prosperity.
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California, in a sense, is almost Starbucks' largest country, with almost 3,000 stores.
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It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.
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Sometimes you have to create the thing you want to be part of.
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To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.
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The challenge of the retail business is the human condition.
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Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.
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Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own.
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In the 1960s, if you were a blue collar worker or uneducated, and you had an injury on the job, the company basically dismissed you.
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Growing up I always felt like I was living on the other side of the tracks. I knew the people on the other side had more resources, more money, happier families.
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I think growth covers up mistakes.
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I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It's seizing the day and accepting responsibility for your future. It's seeing what other people don't see And pursuing that vision.
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In many places where coffee is grown, deforestation is a major issue. With Starbucks' position in the marketplace and the respect and relationships we have, we can - and have, in some cases - been able to educate and influence people.
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Don't buy preground coffee.
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Most business people today are not going to invest in the uncertainty that exists in America.
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Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.
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If Vancouver did not succeed as Starbucks from '87 on, our entire international business, which is now thousands of stores and a significant amount of growth and profit, may not have existed.
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While their service is ending, our responsibility is just beginning!
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Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.
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You cant build any kind of organization if youre not going to surround yourself with people who have experience and skill base beyond your own.
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