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Most business people today are not going to invest in the uncertainty that exists in America.
Howard Schultz
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Howard Schultz
Age: 71
Born: 1953
Born: July 19
Businessman
Businessperson
Entrepreneur
Financier
Writer
Brooklyn
New York
Howard D. Schultz
Today
Going
People
Invest
Uncertainty
Exists
Business
America
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Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.
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While their service is ending, our responsibility is just beginning!
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Companies should not have a singular view of profitability. There needs to be a balance between commerce and social responsibility... The companies that are authentic about it will wind up as the companies that make more money.
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In the 1960s, if you were a blue collar worker or uneducated, and you had an injury on the job, the company basically dismissed you.
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Success is something that has to be earned every day.
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We think of Starbucks not as a coffee company but a media company.
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Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own.
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One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure
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Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can't copy the heart and the soul and the conscience of the company.
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Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.
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The entrepreneurial opportunity in America is alive and well.
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Managing and navigating through a financial crisis is no fun at all.
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Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.
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People around the world, they want the authentic Starbucks experience.
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.
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It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.
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When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America - a third place that had not existed before. Starbucks re-created that in America in our own image a place to go other than home or work. We also created an industry that did not exist: specialty coffee.
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Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.
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