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In the 1960s, if you were a blue collar worker or uneducated, and you had an injury on the job, the company basically dismissed you.
Howard Schultz
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Howard Schultz
Age: 71
Born: 1953
Born: July 19
Businessman
Businessperson
Entrepreneur
Financier
Writer
Brooklyn
New York
Howard D. Schultz
Worker
Injury
Basically
Workers
Blue
Dismissed
Company
Collar
Jobs
Collars
Uneducated
More quotes by Howard Schultz
Success is best when it is shared.
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Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
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Social and digital media is a bullet train, and that bullet train is not coming home.
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When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.
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You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.
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When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America - a third place that had not existed before. Starbucks re-created that in America in our own image a place to go other than home or work. We also created an industry that did not exist: specialty coffee.
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Customers have different need states and life experiences.
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If Vancouver did not succeed as Starbucks from '87 on, our entire international business, which is now thousands of stores and a significant amount of growth and profit, may not have existed.
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It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.
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In the 1960s, if you introduced a new product to America, 90% of the people who viewed it for the first time believed in the corporate promise. Then 40 years later if you performed the same exercise, less than 10% of the public believed it was true. The fracturing of trust is based on the fact that the consumer has been let down.
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You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.
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Believe in your dreams and dream big. And then after youve done that, dream bigger.
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One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure
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I think what we're lacking in society, not only in the U.S. but also around the world, is to find heroes once again and to celebrate these kind of people.
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Sometimes you have to create the thing you want to be part of.
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Everyone starts strong. Success comes to those with unwavering commitment to be at the end.
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Starbucks represents something beyond a cup of coffee.
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We think of Starbucks not as a coffee company but a media company.
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Overnight the digital age had changed the course of history for our company. Everything that we thought was in our control no longer was. But within a year we had invested in social media and digital experts. Now Starbucks is the number one brand on Facebook.
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Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own.
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