Quote

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Harvey Mackay

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Harvey Mackay
Age: 92
Born: 1932
Born: January 1
Businessman
Businessperson
Journalist
Determine
Doors
Stay
Open
Mistreat
Business
Determines
Without
Treat
Long
Customers
Treats

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The quality of your life is determined by the quality of your relationships. The quality of your business is no different.
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The bridge between wishing and accomplishing is discipline.
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Friends are made by many acts...and lost by only one.
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Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.
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When you have a dream that you can't let go of, trust your instincts and pursue it. But remember: Real dreams take work, They take patience, and sometimes they require you to dig down very deep. Be sure you're willing to do that.
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Make your decisions with your heart, and you'll end up with heart disease.
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Leadership does not mean getting people to do their job. It means getting people to do their best.
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Rough spots sharpen our performance. And more often than not, obstacles can be turned into advantages. You just can't let your disappointment get in the way.
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Would you like to go to a doctor who had taken his last medical course in 1948? You have to keep changing and keep learning so that you are constantly challenging yourself, adding a few new songs to your program every chance you get. If you don't, the world will pass you by.
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Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability.
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If you can't say yes, it's no. Don't sugarcoat it. Don't talk yourself into yes just to seem like a nice guy. No one ever went broke because he or she said NO too often.
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For the real winners, there are no finish lines.
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Be active, be energetic, be enthusiastic and you will accomplish your object.
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Failure is not falling down but staying down.
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Happiness can be thought, taught and caught... but not bought.
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I have ten marathons under my belt, including four New York races and one Boston.
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Failures don't plan to fail they fail to plan.
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One sure-fire way to stay creative: force yourself to learn something new.
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There's a place in the world for any business that takes care of its customers-after the sale.
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Say and do what you mean, but never say and do it meanly.
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