Quote

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Harvey Mackay

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Harvey Mackay
Age: 92
Born: 1932
Born: January 1
Businessman
Businessperson
Journalist
Determine
Doors
Stay
Open
Mistreat
Business
Determines
Without
Treat
Long
Customers
Treats

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The first successful salesperson was not a man, it was Eve.
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No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.
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You learn when you listen. You earn when you listen - not just money, but respect.
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None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.
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The ten most powerful two-letter words in the English language are: If it is to be, it is up to me.
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Rough spots sharpen our performance. And more often than not, obstacles can be turned into advantages. You just can't let your disappointment get in the way.
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You can't be passionate when you feel like it. You have to be passionate about your job, product or cause all the time. There's no off switch on a tiger.
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Mackay's Moral: If you are persistent, you will get it. If you are consistent, you will keep it.
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For the real winners, there are no finish lines.
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You can't hurry creativity, so take time to ponder your ideas. Sit back and take time to think things over. That's usually how the best ideas bloom.
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Failures don't plan to fail they fail to plan.
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It isn't the quality of the ideas you have that will determine whether you make a success of them, it's the qualities you bring to those ideas.
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Failure is an attitude, not an outcome.
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We all start out in life with one thing in common We all have the same amount of time. It's just a matter of what we do with it.
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If we could measure the damage to corporations from gossip, it might be more than the GNP of the Third World!
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You'll never please everyone, but you only have to please a few people to get an offer.
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If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.
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Good habits are as addictive as bad habits, and a lot more rewarding.
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Failure is not falling down but staying down.
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When you're thirsty, it's too late to think about digging a well.
Harvey Mackay