Quote

You only get one chance to make a good first impression, and yours may be in the hands of the receptionist.

Harvey Mackay

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Harvey Mackay
Age: 92
Born: 1932
Born: January 1
Businessman
Businessperson
Journalist
Firsts
First
Make
Receptionist
Good
Receptionists
Impression
Chance
Hands
May

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Most fears of rejection rest on the desire for approval from other people. Don't base your self-esteem on their opinions.
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When you kill a little time, you may be murdering opportunity.
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No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.
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None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.
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Expect to make some mistakes when you try new and different approaches. Sometimes colossal failures lead to spectacular successes.
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Pale ink is better than the most retentive memory. If it's written down, you can look it up. Just be damn sure you write it down.
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The longer they keep you waiting, the more they want to deal.
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Give your subconscious a chance to work by turning your brain off from time to time. Don't focus on work or solving problems constantly.
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Be active, be energetic, be enthusiastic and you will accomplish your object.
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Your day usually goes the way the corners of your mouth turn. The most powerful single thing you can do to influence others is to smile at them.
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There's a place in the world for any business that takes care of its customers-after the sale.
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Amateurs wait for inspiration. The real pros get up and go to work.
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Leadership does not mean getting people to do their job. It means getting people to do their best.
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You learn when you listen. You earn when you listen - not just money, but respect.
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When you have a dream that you can't let go of, trust your instincts and pursue it. But remember: Real dreams take work, They take patience, and sometimes they require you to dig down very deep. Be sure you're willing to do that.
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If you walk backwards, you will never stub your toe.
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Just because an employee does things differently doesn't mean he or she won't do the job right or as well. If you establish expectations of the goal and the standards to follow, then methodology shouldn't be an issue.
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Anyone who has been in business can tell war stories about the bumps in the road. But if they've outlasted the competition, ask for their stories about survival. They've figured out how to turn disappointments into opportunities.
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Day in and day out, your tax accountant can make or lose you more money than any single person in your life, with the possible exception of your kids
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Happiness can be thought, taught and caught... but not bought.
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