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You only get one chance to make a good first impression, and yours may be in the hands of the receptionist.

Harvey Mackay

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Harvey Mackay
Age: 92
Born: 1932
Born: January 1
Businessman
Businessperson
Journalist
First
Make
Receptionist
Good
Receptionists
Impression
Chance
Hands
May
Firsts

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In a climate of tight budgets, reduced workforces and stiff competition, internal training can be a great substitute for costly offsite workshops and conferences.
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The sale begins when the customer says yes.
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Learn from the past, but don't live there. Build on what you know so that you don't repeat mistakes.
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I've known entrepreneurs who were not great salespeople, or didn't know how to code, or were not particularly charismatic leaders. But I don't know of any entrepreneurs who have achieved any level of success without persistence and determination.
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You learn when you listen. You earn when you listen - not just money, but respect.
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Keep the customer actively involved throughout your presentation, and watch your results improve.
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Friends are made by many acts...and lost by only one.
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Nobody said life would be easy, they just promised it would most likely be worth it.
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Happiness can be thought, taught and caught... but not bought.
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If you find yourself plagued by a recurrent worry, train yourself to think of something else. Your conscious mind can concentrate on only one thought at a time, and driving the negativity away will free you up to move forward again.
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I have ten marathons under my belt, including four New York races and one Boston.
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One mistake will never kill you. The same mistake over and over again will.
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I know that you don't know, but you don't know that you don't know! By that I mean there are three reasons why individuals and businesses fail: 1. Arrogance 2. Arrogance 3. Arrogance.
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The longer they keep you waiting, the more they want to deal.
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Your day usually goes the way the corners of your mouth turn. The most powerful single thing you can do to influence others is to smile at them.
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No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.
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You'll never please everyone, but you only have to please a few people to get an offer.
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Your past is not your potential.
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Give your subconscious a chance to work by turning your brain off from time to time. Don't focus on work or solving problems constantly.
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Many people may listen, but few people actually hear.
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