I really appreciate it when people say no to me. I want people to understand that I'm totally supportive of what it is they're trying to do as long as we're all on the same team.

When you're leading, you're generally trying to lead change, and I think it was Roy Amara, who said about technology, We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run. And I think the same applies to change within an organization.

People who work for me know that they have a lot of autonomy. I like to know what's going on, and I'll offer my opinion, but I want people to feel that they can say to me, That's great that you have that opinion, but, no, we're not going to do that.