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Swallowing angry words before you say them is better than having to eat them afterwards.
H. Jackson Brown, Jr.
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H. Jackson Brown, Jr.
Age: 84
Born: 1940
Born: January 1
Author
Writer
Tennessee
United States
Afterwards
Angry
Words
Better
Swallowing
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The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.
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