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Loosen up. Relax. Except for rare life-and-death matters, nothing is as important as it first seems.
H. Jackson Brown, Jr.
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H. Jackson Brown, Jr.
Age: 84
Born: 1940
Born: January 1
Author
Writer
Tennessee
United States
Seems
Firsts
Nothing
Loosen
Matter
Relax
First
Rare
Important
Matters
Life
Except
Death
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The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.
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Good manners sometimes means simply putting up with other people's bad manners.
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When you are angry or frustrated, what comes out? Whatever it is, it's a good indication of what you're made of.
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