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Be tough minded but tenderhearted.

H. Jackson Brown, Jr.

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H. Jackson Brown, Jr.
Age: 84
Born: 1940
Born: January 1
Author
Writer
Tennessee
United States
Minded
Tough

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I've learned that every great achievement was once considered impossible
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Perform your job better than anyone else can. That's the best job security I know.
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The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.
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Become the world's most thoughtful friend.
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Marrying an old bachelor is like buying second-hand furniture.
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Never let the odds keep you from doing what you know in your heart you were meant to do.
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Don't confuse wealth with success.
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Once a month, go to lunch with someone who knows more about your business than you do.
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When lending people money, be sure their character exceeds their collateral.
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Use your past successes as a trampoline, not an easy chair.
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If you were to sell your character, would you get full retail or would it go for a bargain-basement price?
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Don't work for recognition, but do work worthy of recognition.
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Never give up on anybody. Miracles happen everyday.
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Good manners sometimes means simply putting up with other people's bad manners.
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