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When you have nothing important or interesting to say, don't let anyone persuade you to say it.
H. Jackson Brown, Jr.
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H. Jackson Brown, Jr.
Age: 84
Born: 1940
Born: January 1
Author
Writer
Tennessee
United States
Important
Persuade
Anyone
Interesting
Nothing
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If you are angry, why not try this. Write a letter. Pour out all of your feelings, describe your anger and disappointment. Don't hold anything back. Then put the letter in a drawer. After two days, take it out and read it. Do you still want to send it? I've found that anger and pie crusts soften after two days.
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Every so often, push your luck.
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Don't forget, a person's greatest emotional need is to feel appreciated.
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Grind it out. Hanging on just one second longer than your competition makes you the winner.
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The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.
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Never make fun of someone who speaks broken English. It means they know another language.
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Remember that a good example is the best sermon.
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Believe in love at first sight.
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When you hug someone, never be the first to let go.
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Apply this simple rule to your conversations: If you wouldn't write it down and sign it, don't say it.
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Approach love and cooking with reckless abandon
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Give children toys that are powered by their imagination, not by batteries.
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Become the world's most thoughtful friend.
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Learn to listen. Opportunity sometimes knocks very softly.
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