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I think of customer service as an offense and not a defense
Gary Vaynerchuk
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Gary Vaynerchuk
Age: 48
Born: 1975
Born: November 14
Author
Computer Scientist
Entrepreneur
Orator
Podcaster
Technology Evangelist
Winegrower
Writer
Babrujsk
Garyvee
Gennady Vaynerchuk
Gary Vee
Gary V
Thinking
Customer
Offense
Customers
Defense
Service
Think
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It's a very painful, eye-opening experience to realize, Wait a minute, my dad actually doesn't want me to be successful because he's not happy. Whether you call it misery loves company, it's not like parents are bad people. It's a human trait. It's just a thing.
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What makes a good client, to me, is one that signed on for the strategy as well as the execution, not just the end product.
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I pride myself in listening. When you have people paying attention to you, your biggest job is to listen what they want. Deliver what your community wants.
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It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.
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You can't put out projects that you don't use yourself.
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Know the philosophy, know the details, and ignore everything in the middle.
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Brands mature over time, like a marriage. The bond you feel with your spouse is different than when you first met each other. Excitement and discovery are replaced by comfort and depth.
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Publicly, they claim to be thrilled to have the opportunity to engage directly with their customers privately, they suspect, maybe even fervently hope, that Facebook and its spawn are fads.
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I am aware of the talent I was gifted and had to execute against it. It is just being very self aware and betting on your best strength.
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It's easy to dream about it ... Much harder to execute it ....Work!
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I know I could be the host of 'SportsCenter' in two years if I changed my show today to sports.
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If you do not care about your end user immensely, especially in the next few years, your brand will die.
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There has never been a better time in the history of time than right now to start a business.
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Social marketing is now a 24-7 job.
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