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I think of customer service as an offense and not a defense

Gary Vaynerchuk

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Gary Vaynerchuk
Age: 49
Born: 1975
Born: November 14
Author
Computer Scientist
Entrepreneur
Orator
Podcaster
Technology Evangelist
Winegrower
Writer
Babrujsk
Garyvee
Gennady Vaynerchuk
Gary Vee
Gary V
Offense
Customers
Defense
Service
Think
Thinking
Customer

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Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.
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I find it fascinating that a lot of business books that do well are from people who've never made any money in business.
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I do not believe that people want to work hard enough and they want to find the quick Twitter, SEO. Anybody who's obsessed with SEO has lost already, period. I believe that firmly.
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I am aware of the talent I was gifted and had to execute against it. It is just being very self aware and betting on your best strength.
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Okay, let's talk about cartoon labels for half a second - some people think anything with a dog or a car or a colorful alien is garbage, which is not true. Look at Big Moose Red. It's, like, a $6 wine with a cheesy label, and it's actually a solid wine.
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I'm a storyteller. I love to tell stories about brands. I love to tell stories, period. I like painting pictures through the words, and that's what I do.
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Saying hello doesn't have an ROI. It's about building relationships.
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I didn't start with a lot. I have friends who started with a lot who have now built on top of it, and I'm impressed because I used to think that was a disadvantage. I think there are a million ways to do it.
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Don't worry skills are cheap, passion is priceless. If you're passionate about your content and you know it and do it better than anyone else, even with few formal business skills you have the potential to create a million-dollar business.
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I attract a crowd, not because I'm an extrovert or I'm over the top or I'm oozing with charisma. It's because I care.
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True success - financial, personal, and professional - lies above all in loving your family, working hard, and living your passion. In telling your story. In authenticity, hustle, and patience. In caring fiercely about the big and the small stuff. In valuing legacy over currency.
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You can't put out projects that you don't use yourself.
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You didn't grow up driving...you figured it out.
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Use every customer point of contact to weave stories about who you are and what your brand stands for.
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I have no interest in going to Egypt and seeing the pyramids. I'm just not that kind of dude.
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I spent all my time in the clouds or the dirt and that is why I think I’m successful
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The reason I became successful is because I touched. I touched my community.
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Know the philosophy, know the details, and ignore everything in the middle.
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Social marketing is now a 24-7 job.
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