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Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

Gary Hamel

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Gary Hamel
Age: 70
Born: 1954
Born: January 1
Businessman
Businessperson
Economist
Expectations
Exceed
Told
Apple
Support
Apples
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Phone
Truth
Phones
Exemplary
America
Provide
Regularly
Lots
Virgin
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More quotes by Gary Hamel

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One way of building private foresight out of public data is looking where others aren't ... if you want to see the future, go to an industry confab and get the list of what was talked about. Then ask, What did people never talk about? That's where you're going to find opportunity.
Gary Hamel
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Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy.
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From Gandhi to Mandela, from the American patriot to the Polish shipbuilders, the makers of revolutions have not come from the top.
Gary Hamel
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It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value.
Gary Hamel
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Perseverance may be just as important as speed in the battle for the future.
Gary Hamel
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Are we changing as fast as the world around us?
Gary Hamel
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Great accomplishments start with great aspirations.
Gary Hamel
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The opportunities for future growth are everywhere. Seeing the future has nothing to do with speculating about what might happen. Rather, you must understand the revolutionary potential of what is already happening.
Gary Hamel
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Strategy is, above all else, the search for above average returns.
Gary Hamel
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Innovation is the fuel for growth. When a company runs out of innovation, it runs out of growth.
Gary Hamel
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You can't use an old map to see a new land.
Gary Hamel
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As human beings, we are the only organisms that create for the sheer stupid pleasure of doing so. Whether it's laying out a garden, composing a new tune on the piano, writing a bit of poetry, manipulating a digital photo, redecorating a room, or inventing a new chili recipe - we are happiest when we are creating.
Gary Hamel
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At the heart of every faith system is a bargain: on one side there is the comfort that comes from a narrative that suggests human life has cosmic significance, and on the other a duty to yield to moral commands that can, in the moment, seem rather inconvenient.
Gary Hamel
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The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even the power to rebel against egocentric and tyrannical supervisors.
Gary Hamel
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Taking risks, breaking the rules, and being a maverick have always been important but today they are more crucial than ever.
Gary Hamel
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Discovery is the journey insight is the destination.
Gary Hamel
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Resilience is based on the ability to embrace the extremes -- while no becoming an extremist. ... **Most companies don't do paradox very well.** (emphasis by author) [2002] p.25f
Gary Hamel
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We've reached the end of incrementalism. Only those companies that are capable of creating industry revolutions will prosper in the new economy.
Gary Hamel
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In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge.
Gary Hamel
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In the age of revolution it is not knowledge that produces new wealth, but insight - insight into opportunities for discontinuous innovation. Discovery is the journey insight is the destination. You must become your own seer.
Gary Hamel