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Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

Gary Hamel

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Gary Hamel
Age: 70
Born: 1954
Born: January 1
Businessman
Businessperson
Economist
Support
Apples
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Phone
Truth
Phones
Exemplary
America
Provide
Regularly
Lots
Virgin
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Virgins
Expectations
Exceed
Told
Apple

More quotes by Gary Hamel

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Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy.
Gary Hamel
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Most companies don't have the luxury of focusing exclusively on innovation. They have to innovate while stamping out zillions of widgets or processing billions of transactions.
Gary Hamel
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As human beings, we are the only organisms that create for the sheer stupid pleasure of doing so. Whether it's laying out a garden, composing a new tune on the piano, writing a bit of poetry, manipulating a digital photo, redecorating a room, or inventing a new chili recipe - we are happiest when we are creating.
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Are we changing as fast as the world around us?
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Strategy is, above all else, the search for above average returns.
Gary Hamel
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You can't build an adaptable organization without adaptable people - and individuals change only when they have to, or when they want to.
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Business leaders must find ways to infuse mundane business activities with deeper, soul-stirring ideals, such as honor, truth, love, justice, and beauty.
Gary Hamel
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This extraordinary arrogance that change must start at the top is a way of guaranteeing that change will not happen in most companies.
Gary Hamel
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Resilience is based on the ability to embrace the extremes -- while no becoming an extremist. ... **Most companies don't do paradox very well.** (emphasis by author) [2002] p.25f
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Great accomplishments start with great aspirations.
Gary Hamel
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I'm not one of those professors whose office is encased floor-to-ceiling with books. By the way, I think academics do this to intimidate their visitors.
Gary Hamel
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An uplifting sense of purpose is more than an impetus for individual accomplishment, it is also a necessary insurance policy against expediency and impropriety.
Gary Hamel
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Out there in some garage is an entrepreneur who's forging a bullet with your company's name on it. You've got one option now - to shoot first. You've got to out innovate the innovators.
Gary Hamel
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Somewhere out there is a bullet with your company's name on it. Somewhere out there is a competitor, unborn and unknown, that will render your strategy obsolete. You can't dodge the bullet – you're going to have to shoot first. You're going to have to out-innovate the innovators.
Gary Hamel
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In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge.
Gary Hamel
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Management innovation is going to be the most enduring source of competitive advantage. There will be lots of rewards for firms in the vanguard.
Gary Hamel
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Your organization can start tweeting, but that wont change its DNA.
Gary Hamel
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Innovation is the fuel for growth. When a company runs out of innovation, it runs out of growth.
Gary Hamel
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In an increasingly non-linear economy, incremental change is not enough-you have to build a capacity for strategy innovation, one that increases your ability to recognize new opportunities.
Gary Hamel
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Discovery is the journey insight is the destination.
Gary Hamel