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Like a child star whose fame fades as the years advance, many once-innovative companies become less so as they mature.
Gary Hamel
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Gary Hamel
Age: 70
Born: 1954
Born: January 1
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There's a simple, but oft-neglected lesson here: to sustain success, you have to be willing to abandon things that are no longer successful.
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Strategy is, above all else, the search for above average returns.
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Discovery is the journey insight is the destination.
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From Gandhi to Mandela, from the American patriot to the Polish shipbuilders, the makers of revolutions have not come from the top.
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In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge.
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This extraordinary arrogance that change must start at the top is a way of guaranteeing that change will not happen in most companies.
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Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.
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At the heart of every faith system is a bargain: on one side there is the comfort that comes from a narrative that suggests human life has cosmic significance, and on the other a duty to yield to moral commands that can, in the moment, seem rather inconvenient.
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Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy.
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The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even the power to rebel against egocentric and tyrannical supervisors.
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Organizational structures of today demand too much from a few, and not much at all from everyone else.
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Taking risks, breaking the rules, and being a maverick have always been important but today they are more crucial than ever.
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Building human-centered organizations doesn't imply a return to the paternalistic, corporate welfare practices of the 19th century. Most of us don't want to be nannied.
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In a well-functioning democracy, citizens have the option of voting their political masters out of office. Not so in most companies.
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A titled leader relies heavily on positional power to get things done a natural leader is able to mobilize others without the whip of formal authority.
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In the age of revolution you have to be able to imagine revolutionary alternatives to the status quo. If you can't, you'll be relegated to the swollen ranks of keyboard-pounding automatons.
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Over the centuries, religion has become institutionalized, and in the process encrusted with elaborate hierarchies, top-heavy bureaucracies, highly specialized roles and reflexive routines.
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