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No communication takes place until the other person feels heard

Garrison Wynn

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Garrison Wynn
Heard
Place
Persons
Person
Feels
Communication
Takes

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The longer it takes to explain value, the more people think you don't have any.
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Most of us forget the basics and wonder why the specifics don't work.
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Satisfaction may be the goal of the common man, but it is the enemy of greatness.
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When the customer is wrong it is not a good idea to tell them.
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