No matter what business you're in, everyone in the organisation needs to know why

... I never look at my watch if I'm talking with someone. I think that's such an insulting gesture! It suggests you're trying to gauge whether you think what they're saying is worth your time. Rushing is no way to bring out what's best in people, and I'm always looking for the best. That's what's ultimately behind my determination to take my time.

The leader builds dispersed and diverse leadership - distributing leadership to the outermost edges of the circle to unleash the power of shared responsibility.

Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.

If we are to remain mission focused, as we must be if we are to be relevant in an uncertain age, the abandoning those things that do not further the mission is a leadership imperative.

Most of us will be remembered, in work and in life, for just a few words or deeds that made a difference to others. The way we choose to say good-bye is likely to be one of the ways we are remembered.

Few leaders are born. We learn to be leaders. We learn by working with other people and working through our philosophy.

Communication is not saying something communication is being heard.

The best part of the character and quality of the leader is expressing who you are in the work you do and how you do it.

Leadership is much less about what you do, and much more about who you are.

When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there.

The leader beyond the millennium will not be the leader who has learned the lessons of how to do it, with ledgers of 'hows' balanced with 'its' that dissolve in the crashing changes ahead. The leader for today and the future will be focused on how to be - how to develop quality, character mind-set, values, principles, and courage.