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Reduce the layers of management. They put distance between the top of an organization and the customers.

Donald Rumsfeld

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Donald Rumsfeld
Age: 88 †
Born: 1932
Born: July 9
Died: 2021
Died: June 29
Author
Businessperson
Diplomat
Former U.S. Secretary Of Defense
Military Officer
Politician
Chicago
Illinois
Donald Henry Rumsfeld
Distance
Organization
Layers
Reduce
Managers
Customers
Management

More quotes by Donald Rumsfeld

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Let your family, staff, and friends know that you're still the same person, despite all the publicity and notoriety that accompanies your position.
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No terror state poses a greater or more immediate threat to the security of our people and the stability of the world than the regime of Saddam Hussein in Iraq.
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The purpose of terrorism is to terrorize. It's to change the behavior of the people that are being terrorized.
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I tend over the years to have developed a certain hesitancy about believing that headlines tell the whole story.
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If you develop rules, never have more than ten.
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Keep your sense of humor. As General Joe Stillwell said, 'The higher a monkey climbs, the more you see of his behind'.
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When I served as US Ambassador to NATO in the 1970s, the center of gravity in Europe was France and Germany.
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We have an orientation that tends to make us think that everything is our responsibility and that we should be doing this. It is the Iraqis' country, 28 million of them. They are perfectly capable of running that country.
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What is needed [to combat terrorism], in my view, is resolve, not retreat courage, not concession. Rather than thinking in terms of an exit strategy, focus on a strategy for success.
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If I know the answer I'll tell you the answer, and if I don't I'll just respond cleverly.
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If in doubt, don't. If still in doubt, do what's right.
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Then there are three or four countries that have said they won't do anything. I believe Libya, Cuba and Germany are ones that have indicated they won't help in any respect.
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I don't believe anyone that I know in the administration ever said that Iraq had nuclear weapons.
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Have a deputy and develop a successor. Don't be consumed by the job or you'll risk losing your balance. Keep your mooring lines to the outside world - family, friends, neighbors, people out of government, and people who may not agree with you.
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You can have a broad popular democracy movement and have it end being taken over by the most vicious people and the result is you don't end up with free political systems or free economic systems, you end up with a handful of radicals controlling the country.
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When you raise issues with the President, try to come away with both that decision and also a precedent. Pose issues so as to evoke broader policy guidance. This can help to answer a range of similar issues likely to arise later.
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A terrorist can attack any time, any place using any technique and you can't defend everywhere against every technique at every moment.
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I believe what I said yesterday. I don't know what I said, but I know what I think and I assume it's what I said.
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Members of the U.S. House and the U.S. Senate are not there by accident. Each managed to get there for some reason. Learn what it was and you will know something important about them, about our country and about the American people.
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If you look ahead 10 years, I wouldn't be a bit surprised if the people of Russia had become fans of missile defence.
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