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Reduce the layers of management. They put distance between the top of an organization and the customers.

Donald Rumsfeld

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Donald Rumsfeld
Age: 88 †
Born: 1932
Born: July 9
Died: 2021
Died: June 29
Author
Businessperson
Diplomat
Former U.S. Secretary Of Defense
Military Officer
Politician
Chicago
Illinois
Donald Henry Rumsfeld
Layers
Reduce
Managers
Customers
Management
Distance
Organization

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Remember where you came from.
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You go to war with the army you have, not the army you might want or wish to have at a later time.
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A few. . . critics are the only people I ever heard use the phrase 'imminent threat.' I didn't, the president didn't.
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There are known knowns there are things we know we know. We also know there are known unknowns that is to say we know there are some things we do not know. But there are also unknown unknowns - the ones we don't know we don't know.
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Plan backwards as well as forward. Set objectives and trace back to see how to achieve them. You may find that no path can get you there. Plan forward to see where your steps will take you, which may not be clear or intuitive.
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I am not going to give you a number for it because it's not my business to do intelligent work.
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Members of the U.S. House and the U.S. Senate are not there by accident. Each managed to get there for some reason. Learn what it was and you will know something important about them, about our country and about the American people.
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I don't believe anyone that I know in the administration ever said that Iraq had nuclear weapons.
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No terror state poses a greater or more immediate threat to the security of our people and the stability of the world than the regime of Saddam Hussein in Iraq.
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Listening to both sides does not necessarily bring about a correct judgment.
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... something under $50 billion for the cost. How much of that would be the U.S. burden, and how much would be other countries, is an open question.
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Secretary Powell and I agree on every single issue that has ever been before this administration except for those instances where Colin's still learning.
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I stand for 8-10 hours a day. Why is standing limited to four hours?
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Any country on the face of the Earth with an active intelligence program knows that Iraq has weapons of mass destruction.
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The worst mistake is to have the best ladder and the wrong wall.
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The reality is that [Barack] Obama has some 15 countries in the current Libya coalition. President Bush put together close to 50 countries for the Afghan coalition, some 40 countries for the Iraqi coalition, more than 90 countries for the Proliferation Security Initiative and over 90 countries in the Global War on Terror.
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When you raise issues with the President, try to come away with both that decision and also a precedent. Pose issues so as to evoke broader policy guidance. This can help to answer a range of similar issues likely to arise later.
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Be able to resign. It will improve your value to the President and do wonders for your performance.
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Don't 'over-control' like a novice pilot. Stay loose enough from the flow that you can observe it, modify, and improve it.
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You might be a cunning linguist, but I am a master debater.
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