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Heaven is purpose, principle, and people. Purgatory is paper and procedure. Hell is rules and regulations.

Dee Hock

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Dee Hock
Age: 95
Born: 1929
Born: March 21
Businessperson
Dee Ward Hock
People
Regulation
Principle
Rules
Paper
Principles
Purgatory
Hell
Procedure
Heaven
Regulations
Purpose
Procedures

More quotes by Dee Hock

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Experience is easy to provide and quickly put to good use by people with all the other qualities.
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If you're in such a position of power and your ego is such that this is not possible, then its essential to have a small cadre of very bright, committed people who are questioning, exploring and understanding these emerging concepts.
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You learn nothing form your successes except to think too much of yourself. It is from failure that all growth comes, provided you can recognize it, admit it, learn from it, rise above it, and then try again.
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Throughout history, it took centuries for the habits of one culture to materially affect another. Now, that which becomes popular in one country can sweep through others within months.
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Life will never surrender its secrets to a yardstick.
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The essence of community, its heart and soul, is the non-monetary exchange of value things we do and share because we care for others, and for the good of the place.
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Failure is not to be feared. It is from failure that most growth comes.
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As I like to say, the entire collective memory of the species - that means all known and recorded information - is going to be just a few keystrokes away in a matter of years.
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Hire and promote first on the basis of integrity second, motivation third, capacity fourth, understanding fifth, knowledge and last and least, experience.
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It is not making better people of others that management is about. It's about making a better person of self. Income, power, and titles have nothing to do with that.
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Only fools worship their tools
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Particularity and separability are infirmities of the mind, not characteristics of the universe.
Dee Hock
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Make a careful list of all things done to you that you abhorred. Don't do them to others, ever.
Dee Hock
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Never hire or promote in your own image. It is foolish to replicate your strength and idiotic to replicate your weakness. It is essential to employ, trust, and reward those whose perspective, ability, and judgment are radically different from yours. It is also rare, for it requires uncommon humility, tolerance, and wisdom.
Dee Hock
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The problem is never how to get new, innovative thoughts into your mind, but how to get old ones out.
Dee Hock
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If you think you can't, why think
Dee Hock
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Every mind is a room packed with archaic furniture.
Dee Hock
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The problem is never how to get new, innovative thoughts into your mind, but how to get old ones out. Every mind is a building filled with archaic furniture. Clean out a corner of your mind and creativity will instantly fill it.
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The closest thing to a law of nature in business is that form has an affinity for expense, while substance has an affinity for income.
Dee Hock
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An organization's success has more to do with clarity of shared purpose, common principles and strength of belief in them than to assets, expertise, operating ability or management competence, important as they may be.
Dee Hock