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The key to conversation at work is flexibility and understanding how what you say might be perceived by others.

Deborah Tannen

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Deborah Tannen
Age: 79
Born: 1945
Born: June 7
Linguist
Professor
University Teacher
Brooklyn
New York
Deborah Frances Tannen
Might
Work
Flexibility
Perceived
Keys
Awareness
Conversation
Understanding
Others

More quotes by Deborah Tannen

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Like most men, my father is interested in action. And this is why he disappoints my mother when she tells him she doesn't feel well and he offers to take her to the doctor. He is focused on what he can do, whereas she wants sympathy.
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The biggest mistake is believing there is one right way to listen, to talk, to have a conversation - or a relationship.
Deborah Tannen
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any criticism heard secondhand sounds worse than it would face to face. Words spoken out of our presence strike us as more powerful, just as people we know only by reputation seem larger than life.
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It can be the best of relationships and the worst of relationships - often at the same time. The bond between a mother and daughter is one of the strongest, but it's also among the most complicated.
Deborah Tannen
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Life is a matter of dealing with other people, in little matters and cataclysmic ones, and that means a series of conversations.
Deborah Tannen
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The chivalrous man who holds a door open or signals a woman to go ahead of him when he's driving is negotiating both status and connection.
Deborah Tannen
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All conversation, in addition to whatever else it does, displays, and asks for recognition of, our competence.
Deborah Tannen
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Words can be like weapons of destruction: It takes so much effort, and the cooperation of so many people, to build something - and so little effort of so few to tear it down.
Deborah Tannen
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Public discourse requires making an argument for a point of view, not having an argument - as in having a fight.
Deborah Tannen
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[T]he seeds of [the Argument Culture] can be found our classrooms, where a teacher will introduce an article or an idea . . . setting up debates where people learn not to listen to each other because they're so busy trying to win the debate.
Deborah Tannen
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When those closest to us respond to events differently than we do, when they seem to see the same scene as part of a different play, when they say things that we could not imagine saying in the same circumstances, the ground on which we stand seems to tremble and our footing is suddenly unsure.
Deborah Tannen
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To say that a person feels listened to means a lot more than just their ideas get heard. It's a sign of respect. It makes people feel valued.
Deborah Tannen
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In an ongoing relationship, each current criticism packs the punches of all the others that have gone before.
Deborah Tannen
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Though all humans need both intimacy and independence, women tend to focus on the first and men on the second. It is as if their lifeblood ran in different directions.
Deborah Tannen
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In dialogue, there is opposition, yes, but no head-on collision. Smashing heads does not open minds.
Deborah Tannen
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Critiquing relieves you of the responsibility of doing integrative thinking.
Deborah Tannen
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Treating people the same is not equal treatment if they are not the same.
Deborah Tannen
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All communication is more or less cross-cultural. We learn to use language as we grow up, and growing up in different parts of the country, having different ethnic, religious, or class backgrounds, even just being male or female - all result in different ways of talking.
Deborah Tannen
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When people realize that in the long run you may be turning off the audiences more, even though they will look temporarily--in the end they turn away, we really need to develop other metaphors and not talk about two sides, but talk about all sides.
Deborah Tannen
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Relationships are made of talk - and talk is for girls and women.
Deborah Tannen