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It's so important to experience what your customers are experiencing and listen to their suggestions.

David Neeleman

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David Neeleman
Age: 65
Born: 1959
Born: October 16
Entrepreneur
Sao Paulo
Customers
Listen
Experience
Important
Experiencing
Suggestions

More quotes by David Neeleman

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There's just things that are against the law.
David Neeleman
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I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.
David Neeleman
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One of the constraints on the U.S. business is the pilot shortage. There's not an abundance of pilots. There may be an abundance of cheap fuel and airplanes. There probably isn't an abundance of gates at popular airports, either.
David Neeleman
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I'm always crunching numbers, so my calculator watch is a must.
David Neeleman
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If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.
David Neeleman
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I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular.
David Neeleman
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Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.
David Neeleman
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A lot of airlines have come and gone.
David Neeleman
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Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.
David Neeleman
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I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're feeling really good about what's going on in Brazil.
David Neeleman
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You can't charge for anything in Brazil.
David Neeleman
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I think there's a big market in North America [with travelers] going to Lisbon and connecting over Lisbon.
David Neeleman
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Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.
David Neeleman
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Trust strikes at the heart of our success at JetBlue. Trust is key to the speed of our growth. The Speed of Trust articulates better than any book that trust is the one thing that changes everything-in business and in life. With high trust, success comes faster, better, and at lower cost.
David Neeleman
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And you've got to remember that I'm also the father of nine children.
David Neeleman
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People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.
David Neeleman
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I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years.
David Neeleman
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Those wedgie seats, whatever they call them, those recliners, they're just not competitive anymore. The difference between those and a coach seat isn't that great to be able to warrant charging the amount. You need a little more space for a lie-flat, but not that much more.
David Neeleman
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I think because of all of the difficulties in Europe with terrorism and stuff, a lot of people ended up going to Portugal. They felt, I think, safer in Portugal.
David Neeleman
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People who invest in aviation are the biggest suckers in the world.
David Neeleman