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Empathy is about standing in someone else's shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place.

Daniel H. Pink

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Daniel H. Pink
Age: 60
Born: 1964
Born: January 1
Author
Journalist
Writer
Daniel Pink
Dan Pink
World
Makes
Shoes
Else
Standing
Place
Leadership
Someone
Seeing
Better
Feeling
Hard
Eyes
Automate
Heart
Eye
Outsource
Mind
Feelings
Empathy

More quotes by Daniel H. Pink

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Studying design has made me a much, much more astute observer of this aspect of business. And I'm working mightily to improve my empathic skills. I've dramatically improved my ability to read facial expressions - and I'm trying to be a better, more attentive listener.
Daniel H. Pink
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Experimentalists never know when their work is finished.
Daniel H. Pink
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Tens of millions of people have iPods, whereas eight years ago, they didn't know they were missing them.
Daniel H. Pink
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For artists, scientists, inventors, schoolchildren, and the rest of us, intrinsic motivation-the drive to do something because it is interesting, challenging, and absorbing-is essential for high levels of creativity.
Daniel H. Pink
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The misuse of extrinsic rewards, so common in business, impedes creativity, stifles personal satisfaction and turns play into work.
Daniel H. Pink
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We have this myth that extroverts are better salespeople. As a result, extroverts are more likely to enter sales extroverts are more likely to get promoted in sales jobs. But if you look at the correlation between extroversion and actual sales performance - that is, how many times the cash register actually rings - the correlation's almost zero.
Daniel H. Pink
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Do what you can't and experience the beauty of the mistakes you make.
Daniel H. Pink
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The billable hours is a classic case of restricted autonomy. I mean, you're working on - I mean, sometimes on these six-minute increments. So you're not focused on doing a good job. You're focused on hitting your numbers. It's one reason why lawyers typically are so unhappy. And I want a world of happy lawyers.
Daniel H. Pink
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The ultimate freedom for creative groups is the freedom to experiment with new ideas.
Daniel H. Pink
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Money can extinguish intrinsic motivation, diminish performance, crush creativity, encourage unethical behavior, foster short-term thinking, and become addictive.
Daniel H. Pink
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Harness the power of peers.
Daniel H. Pink
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It's a question we all ask ourselves. What have we done lately? It rattles us each birthday.
Daniel H. Pink
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Asking Why? can lead to understanding. Asking Why not? can lead to breakthroughs.
Daniel H. Pink
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If you create something, whether it's a painting or a company, I think if you care about it, you have some obligation to go out and tell people about it.
Daniel H. Pink
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Typically, if you reward something, you get more of it. You punish something, you get less of it. And our businesses have been built for the last 150 years very much on that kind of motivational scheme.
Daniel H. Pink
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Most of what we know about sales comes from a world of information asymmetry, where for a very long time sellers had more information than buyers. That meant sellers could hoodwink buyers, especially if buyers did not have a lot of choices or a way to talk back.
Daniel H. Pink
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I tend to pull nuggets out of many books - rather than having a handful of books that serve as guiding lights.
Daniel H. Pink
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The ultimate freedom for creative groups is the freedom to experiment with new ideas. Some skeptics insist that innovation is expensive. In the long run, innovation is cheap. Mediocrity is expensive—and autonomy can be the antidote.” TOM KELLEY General Manager, IDEO
Daniel H. Pink
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If you want people to perform better, you reward them, right? Bonuses, commissions, their own reality show. Incentivize them. [...] But that's not happening here. You've got an incentive designed to sharpen thinking and accelerate creativity, and it does just the opposite. It dulls thinking and blocks creativity.
Daniel H. Pink
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But in the end, mastery involves working and working and showing little improvement, perhaps with a few moments of flow pulling you along, then making a little progress, and then working and working on that new, slightly higher plateau again. It's grueling, to be sure. But that's not the problem that's the solution.
Daniel H. Pink