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In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world.

Daniel Goleman

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Daniel Goleman
Age: 78
Born: 1946
Born: March 7
Author
Journalist
Psychologist
Researcher
Writer
Chinatown
Stockton
Part
Customers
Workplace
Every
Essential
Flexibility
World
Essentials
Teams
Emotional
Customer
Becoming
Emphasis
Team
Increasingly
Jobs
Crucial
Competencies
Strong
Excellence
Orientation

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Empathy represents the foundation skill for all the social competencies important for work.
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....goal directed self-imposed delay of gratification is perhaps the essence of emotional self-regulation: the ability to deny impulse in the service of a goal, whether it be building a business, solving an algebraic equation, or pursuing the Stanley Cup.
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True compassion means not only feeling another's pain but also being moved to help relieve it.
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One aspect of a successful relationship is not just how compatible you are, but how you deal with your incompatibility.
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When we focus on others, our world expands.
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Simply paying attention allows us to build an emotional connection. Lacking attention, empathy hasn't a chance.
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But there has also been a notable increase in recent years of these applications by a much wider slice of psychotherapists - far greater interest than ever before.
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Want a happier, more content life? I highly recommend the down-to-earth methods you'll find in 'Mindfulness.' Professor Mark Williams and Dr Danny Penman have teamed up to give us scientifically grounded techniques we can apply in the midst of our everyday challenges and catastrophes.
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A leader tuned out of his internal world will be rudderless one blind to the world of others will be clueless those indifferent to the larger systems within which they operate will be blindsided.
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The people we get along with, trust, feel simpatico with, are the strongest links in our networks
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Research shows that for jobs of all kinds, emotional intelligence is twice as important an ingredient of outstanding performance as cognitive ability and technical skill combined.
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Threats to our standing in the eyes of others are remarkably potent biologically, almost as powerful as those to our very survival.
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The more socially intelligent you are, the happier and more robust and more enjoyable your relationships will be.
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The Harvard Business Review recently had an article called 'The Human Moment,' about how to make real contact with a person at work: ... The fundamental thing you have to do is turn off your BlackBerry, close your laptop, end your daydream and pay full attention to the person.
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As much as 80% of adult success comes from EQ.
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The other thing is that if you rely solely on medication to manage depression or anxiety, for example, you have done nothing to train the mind, so that when you come off the medication, you are just as vulnerable to a relapse as though you had never taken the medication.
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The human brain is by no means fully formed at birth. It continues to shape itself through life, with the most intense growth occurring during childhood.
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