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Empathy represents the foundation skill for all the social competencies important for work.

Daniel Goleman

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Daniel Goleman
Age: 78
Born: 1946
Born: March 7
Author
Journalist
Psychologist
Researcher
Writer
Chinatown
Stockton
Skill
Empathy
Foundation
Skills
Social
Important
Work
Competencies
Represents

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One aspect of a successful relationship is not just how compatible you are, but how you deal with your incompatibility.
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Emotional self-control is NOT the same as overcontrol, the stifling of all feeling and spontaneity....when such emotional suppression is chronic, it can impair thinking, hamper intellectual performance and interfere with smooth social interaction. By contrast, emotional competence implies we have a choice as to how we express our feelings.
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Simply paying attention allows us to build an emotional connection. Lacking attention, empathy hasn't a chance.
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Positive work environments outperform negative work environments.
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Want a happier, more content life? I highly recommend the down-to-earth methods you'll find in 'Mindfulness.' Professor Mark Williams and Dr Danny Penman have teamed up to give us scientifically grounded techniques we can apply in the midst of our everyday challenges and catastrophes.
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In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world.
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The emotional brain is highly attuned to symbolic meanings and to the mode Freud called the 'primary process' - the messages of metaphor, story, myth, the arts.
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people's emotions are rarely put into words , far more often they are expressed through other cues. the key to intuiting another's feelings is in the ability to read nonverbal channels , tone of voice , gesture , facial expression and the like
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Brain studies of mental workouts in which you sustain a single, chosen focus show that the more you detach from what's distracting you and refocus on what you should be paying attention to, the stronger this brain circuitry becomes.
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People who are optimistic see a failure as due to something that can be changed so that they can succeed next time around, while pessimists take the blame for the failure, ascribing it to some characteristic they are helpless to change.
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There is a newly coined word in the English language for the moment when the person we're with whips out their BlackBerry or answers that cell phone, and all of a sudden we don't exist. The word is 'pizzled': it's a combination of puzzled and pissed off.
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Fear, in evolution, has a special prominence: perhaps more than any other emotion it is crucial for survival.
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Every morning, I go off to a small studio behind my house to write. I try to ignore all email and phone calls until lunchtime. Then I launch into the sometimes frantic busy-ness of a tightly scheduled day.
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The people we get along with, trust, feel simpatico with, are the strongest links in our networks
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A leader tuned out of his internal world will be rudderless one blind to the world of others will be clueless those indifferent to the larger systems within which they operate will be blindsided.
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Doggedness depends on emotional traits - enthusiasm and persistence in the face of setbacks - above all else.
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Emotional self-awareness is the building block of the next fundamental emotional intelligence: being able to shake off a bad mood.
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There is perhaps no psychological skill more fundamental than resisting impulse. It is the root of all emotional self-control, since all emotions, by their very nature, lead to one or another impulse to act. The root meaning of the word emotion, remember, is to move.
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People learn what they want to learn. If learning is forced on us, even if we master it temporarily, it is soon forgotten.
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Whoever has the mind to fight has broken his connection with the universe. If you try to dominate people you are already defeated. We study how to resolve conflict, not how to start it.
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