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Empathy represents the foundation skill for all the social competencies important for work.

Daniel Goleman

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Daniel Goleman
Age: 78
Born: 1946
Born: March 7
Author
Journalist
Psychologist
Researcher
Writer
Chinatown
Stockton
Foundation
Skills
Social
Important
Work
Competencies
Represents
Skill
Empathy

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The human brain is by no means fully formed at birth. It continues to shape itself through life, with the most intense growth occurring during childhood.
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Whoever has the mind to fight has broken his connection with the universe. If you try to dominate people you are already defeated. We study how to resolve conflict, not how to start it.
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Fear, in evolution, has a special prominence: perhaps more than any other emotion it is crucial for survival.
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One aspect of a successful relationship is not just how compatible you are, but how you deal with your incompatibility.
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Happy, calm children learn best
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When we focus on others, our world expands.
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Once shoppers become empowered, we will facilitate industries thinking in completely new terms for example, making products that are totally biodegradable.
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At last, psychology gets serious about glee, fun, and happiness. Martin Seligman has given us a gift-a practical map for the perennial quest for a flourishing life.
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Evolutionary theory holds that our ability to sense when we should be suspicious has been every bit as essential for human survival as our capacity for trust and cooperation.
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Companies in the East put a lot more emphasis on human relationships, while those from the West focus on the product, the bottom line. Westerners appear to have more of a need for achievement, while in the East there's more need for affiliation.
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Positive work environments outperform negative work environments.
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Empathic, emotionally intelligent work environments have a good track record of increasing creativity, improving problem solving and raising productivity.
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Like secondhand smoke, the leakage of emotions can make a bystander an innocent casualty of someone else's toxic state.
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When I say manage emotions, I only mean the really distressing, incapacitating emotions. Feeling emotions is what makes life rich. You need your passions.
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Research shows that for jobs of all kinds, emotional intelligence is twice as important an ingredient of outstanding performance as cognitive ability and technical skill combined.
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In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world.
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In a very real sense we have two minds, one that thinks and one that feels
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There is a newly coined word in the English language for the moment when the person we're with whips out their BlackBerry or answers that cell phone, and all of a sudden we don't exist. The word is 'pizzled': it's a combination of puzzled and pissed off.
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Western business people often don't get the importance of establishing human relationships.
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Every morning, I go off to a small studio behind my house to write. I try to ignore all email and phone calls until lunchtime. Then I launch into the sometimes frantic busy-ness of a tightly scheduled day.
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