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90% of all management problems are caused by miscommunication.

Dale Carnegie

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Dale Carnegie
Age: 66 †
Born: 1888
Born: November 24
Died: 1955
Died: November 1
Biographer
Motivational Speaker
Psychologist
Teacher
Writer
Maryville
Missouri
Dale Breckenridge Carnegie
Dale Harbison Carnagey
Dale Harbison Carnegie
Caused
Management
Problems
Problem

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If we merely try to impress people and get people interested in us, we will never have many true, sincere friends. Friends, real friends, are not made that way.
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Nothing else so inspires and heartens people as words of appreciation. You and I may soon forger the words of encouragement and appreciation that we utter now, but the person to whom we have spoken them may treasure them and repeat them to themselves over a lifetime
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If you are not in the process of becoming the person you want to be, you are automatically engaged in becoming the person you don't want to be.
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Give the other person a fine reputation to live up to.
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One can win the attention and time and cooperation of even the most sought-after people by becoming genuinely interested in them.
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If you want to conquer fear, don't sit home and think about it. Go out and get busy.
Dale Carnegie
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If you can't sleep, then get up and do something instead of lying there worrying. It's the worry that gets you, not the lack of sleep.
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Get the facts. Let's not even attempt to solve our problems without first collecting all the facts in an impartial manner.
Dale Carnegie
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The trouble with most of us is that we keep our eyes closed to opportunities that thrust themselves at us and rare is the man who searches for his opportunity or sees one even when he stumbles over it.
Dale Carnegie
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When I asked him -Mr.Henry Ford- if he ever worried, he replied: No. I believe God is managing affairs and that He doesn't need any advice from me. With God in charge, I believe that every-thing will work out for the best in the end. So what is there to worry about?
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Your purpose is to make your audience see what you saw, hear what you heard, feel what you felt.
Dale Carnegie
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Learn to love, respect and enjoy other people.
Dale Carnegie
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Pay less attention to what men say. Just watch what they do.
Dale Carnegie
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Appreciation is the legal tender that all souls enjoy.
Dale Carnegie
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Learning is an active process. We learn by doing.. Only knowledge that is used sticks in your mind.
Dale Carnegie
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So if you aspire to be a good conversationali st, be an attentive listener. To be interesting, be interested. Ask questions that other persons will enjoy answering. Encourage them to talk about themselves and their accomplishments
Dale Carnegie
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Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Make the fault easy to correct. Make the other person happy about doing what you suggest.
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I deal with the obvious. I present, reiterate, and glorify the obvious - because the obvious is what people need to be told.
Dale Carnegie
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The ability to speak well is the shortcut to distinction.
Dale Carnegie
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Every minister, lecturer and public speaker know the discouragement of pouring himself of herself out to an audience and not receiving a single ripple of appreciative comment.
Dale Carnegie