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Talk in terms of the other person's interests.

Dale Carnegie

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Dale Carnegie
Age: 66 †
Born: 1888
Born: November 24
Died: 1955
Died: November 1
Biographer
Motivational Speaker
Psychologist
Teacher
Writer
Maryville
Missouri
Dale Breckenridge Carnegie
Dale Harbison Carnagey
Dale Harbison Carnegie
Talk
Interest
Persons
Person
Interests
Terms
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More quotes by Dale Carnegie

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Each party should gain from the negotiation.
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Let's not allow ourselves to be upset by small things we should despise and forget. Remember Life is too short to be little.
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Even in such technical lines as engineering, about 15% of one's financial success is due one's technical knowledge and about 85% is due to skill in human engineering, to personality and the ability to lead people.
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People support a world they helped create.
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He who treads softly goes far.
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When dealing with people, let us remember that we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity. ...Any fool can criticize, condemn, and complain - and most fools do. But it takes character and self-control to be understanding and forgiving.
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If you do something for someone else, never remember. If someone does something for you, never forget.
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When you're afraid keep your mind on what you have to do. And if you have been thoroughly prepared you will not be afraid.
Dale Carnegie
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Tomorrow you may want to persuade somebody to do something. Before you speak, pause and as yourself, How can I make this person want to do it?
Dale Carnegie
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If you want to be enthusiastic, act enthusiastic.
Dale Carnegie
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People do things for their reasons, not ours. So find their reasons.
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90% of all management problems are caused by miscommunication.
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Nobody is more persuasive than a good listener
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Don't criticize, condemn or complain. Constantly criticizing, condemning and complaining is what breaks most relationships. Instead of criticizing and condemning, figure out how you can solve the problem together. Instead of focusing on blaming the other person for what they did wrong, focus on how you can avoid the problem next time.
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Nothing else so inspires and heartens people as words of appreciation. You and I may soon forger the words of encouragement and appreciation that we utter now, but the person to whom we have spoken them may treasure them and repeat them to themselves over a lifetime
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(A smile) costs nothing, but creates much.
Dale Carnegie
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Perhaps you will forget tomorrow the kind words you say today, but the recipient may cherish them over a lifetime.
Dale Carnegie
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The words Think and Thank are inscribed in many of the Cromwellian churches of England. These words ought to be inscribed in our hearts, too: Think and Thank. Think of all we have to be grateful for, and thank God for all our boons and bounties.
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Develop success from failures. Discouragement and failure are two of the surest steppingstones to success. No other element can do so much for a man if he is willing to study them and make capital out of them. Look backward. Can't you see where your failures have helped you?
Dale Carnegie
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If we speak poorly about that which we do well... people will assume we perform poorly!
Dale Carnegie