Quote

Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Make the fault easy to correct. Make the other person happy about doing what you suggest.

Dale Carnegie

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Dale Carnegie
Age: 66 †
Born: 1888
Born: November 24
Died: 1955
Died: November 1
Biographer
Motivational Speaker
Psychologist
Teacher
Writer
Maryville
Missouri
Dale Breckenridge Carnegie
Dale Harbison Carnagey
Dale Harbison Carnegie
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Call
Begin
Criticize
Giving
Talk
Direct
Fault
Make
Attention
Motivational
Correct
People
Happy
Instead
Appreciation
Easy
Attitude
Faults
Indirectly
Order
Honest
Mistakes
Criticizing
Character
Mistake
Praise
Orders
Persons
Asks
Questions
Suggest

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It never hurts a fool to appear before an audience, for his capacity is not a capacity for feeling.
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If you tell me how you get your feeling of importance, I'll tell you what you are.
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'When you have a lemon, make a lemonade.' That is what a great educator does. But the fool does the exact opposite. If he finds that life has handed him a lemon, he gives up and says, 'I 'm beaten. It is fate. I haven't got a chance.' Then he proceeds to rail against the world and indulge in an orgy of self-pity .
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(A smile) costs nothing, but creates much.
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Let's not imitate others.Let's find ourselves and be ourselves.
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Talk to anyone about himself positively and he'll listen without interruption.
Dale Carnegie
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Be honest, Look for areas where you can admit error and say so. Apologize for your mistakes. It will help disarm your opponents and reduce defensiveness.
Dale Carnegie
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Create happiness for others.
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Keep your mind open to change all the time. Welcome it. Court it. It is only by examining and reexamining your opinions and ideas that you can progress.
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If we want to make friends, let's greet people with animation and enthusiasm.
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I tend to think shorts are too casual That's just not businesslike.
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Success is getting what you want. Happiness is wanting what you get.
Dale Carnegie
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Flattery is telling the other person precisely what he thinks about himself.
Dale Carnegie
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Remember happiness doesn't depend upon who you are or what you have it depends solely on what you think.
Dale Carnegie
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Unjust criticism is usually disguised compliment. It often means that you have aroused jealously and envy. Remember that no one ever kicks a dead log.
Dale Carnegie
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It isn’t what you have or who you are or where you are or what you’re doing that makes you happy or unhappy. It’s what you think of it. Two people may in the same place doing the same thing, and yet one may be miserable and the other happy. Why? Because of a different mental attitude.
Dale Carnegie
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If you want to develop courage, do the thing you fear and keep on doing it until you have a record of successful experiences behind you. That is the quickest and surest way ever yet discovered to conquer fear. You can conquer almost any fear if you will only make up your mind to do so. For remember, fear doesn't exist anywhere except in the mind.
Dale Carnegie
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Even in such technical lines as engineering, about 15% of one's financial success is due one's technical knowledge and about 85% is due to skill in human engineering, to personality and the ability to lead people.
Dale Carnegie
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You can conquer almost any fear if you will only make up your mind to do so. For remember, fear doesn't exist anywhere except in the mind.
Dale Carnegie
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The difference between appreciation and flattery? That is simple. One is sincere and the other insincere. One comes from the heart out the other from the teeth out. One is unselfish the other selfish. One is universally admired the other universally condemned.
Dale Carnegie