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The only way to get the best of an argument is to avoid it.

Dale Carnegie

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Dale Carnegie
Age: 66 †
Born: 1888
Born: November 24
Died: 1955
Died: November 1
Biographer
Motivational Speaker
Psychologist
Teacher
Writer
Maryville
Missouri
Dale Breckenridge Carnegie
Dale Harbison Carnagey
Dale Harbison Carnegie
Best
Way
Grandchildren
Arguing
Dialogue
Avoid
Argument
Sweet
Literature

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You can dramatize your ideas in business or in any other aspect of your life. It’s easy
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Your smile brightens the lives of all who see it.
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'When you have a lemon, make a lemonade.' That is what a great educator does. But the fool does the exact opposite. If he finds that life has handed him a lemon, he gives up and says, 'I 'm beaten. It is fate. I haven't got a chance.' Then he proceeds to rail against the world and indulge in an orgy of self-pity .
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When dealing with people, let us remember that we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity. ...Any fool can criticize, condemn, and complain - and most fools do. But it takes character and self-control to be understanding and forgiving.
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Happiness doesn't depend on any external conditions, it is governed by our mental attitude.
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Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Make the fault easy to correct. Make the other person happy about doing what you suggest.
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Flattery is from the teeth out. Sincere appreciation is from the heart out.
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Believe that you will succeed, and you will.
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If you want to gather honey, don't kick over the beehive.
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If you want to develop courage, do the thing you fear and keep on doing it until you have a record of successful experiences behind you. That is the quickest and surest way ever yet discovered to conquer fear. You can conquer almost any fear if you will only make up your mind to do so. For remember, fear doesn't exist anywhere except in the mind.
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Give your problem all the thought you possibly can before a solution is reached. But when the matter is settled and over with, worry not at all.
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90% of all management problems are caused by miscommunication.
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Use encouragement. Make the fault seem easy to correct.
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Everyday is a new life to a wise man.
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Be honest, Look for areas where you can admit error and say so. Apologize for your mistakes. It will help disarm your opponents and reduce defensiveness.
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When ill luck besets us, to ease the tension we have only to remember that happiness is relative. The next time you are tempted to grumble about what has happened to you, why not pause and be glad that it is no worse than it is.
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Even in such technical lines as engineering, about 15% of one's financial success is due one's technical knowledge and about 85% is due to skill in human engineering, to personality and the ability to lead people.
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You have it easily in your power to increase the sum total of this world's happiness now. How? By giving a few words of sincere appreciation to someone who is lonely or discouraged. Perhaps you will forget tomorrow the kind words you say today, but the recipient may cherish them over a lifetime.
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Mix judgement with ambition and season it with energy. It makes a splendid recipe for success.
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Instead of worrying about what people say of you, why not spend time trying to accomplish something they will admire.
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