Follow through with basic values, and remember to provide good customer service.

I don't expect to be a ‘leader’ with this thing. I'd rather be a builder. I'd like to build a way for people doing good work to connect, to learn from each other, protect each other, and then I want to get out of their way.

I want you to know, at this very moment, I am simulating normal human behavior.

Finding a good cause is incredibly hard and time-consuming.

My take on the whole dot-com bubble was that a lot of people who wanted to make a lot of money got too excited and hyped up the commercial aspects of the Internet prematurely. I think the vision of the Internet as a democratizing medium - as everyone's printing press - is real. We got distracted from that by the mass hallucinations of the bubble.

In business, there are times when you disagree, and sometimes it turns out that you're just plain wrong. Humor takes away tension and helps you realize you're wrong.

Getting out of the way is really important.

Okay, I'm not in the news business, and I'm not going to tell anyone how to do their job. However, it'd be good to have news reporting that I could trust again, and there's evidence that fact-checking is an idea whose time has come.

People everywhere have the same needs and values. They need a place to live and a job. Beyond that, they may need to sell stuff or get a mate.

The country is in some trouble, because the media, which is supposed to provide a check and balance on government, has decided to stop doing that as a collective entity.

We don't have much in the way of a business strategy. Like no business plan. Which I say to torment all my friends who are VCs or MBAs. That's always entertaining. The deal is, it's a mixture of luck and persistence.

Choose your mistakes carefully.

Sometimes a slow gradual approach does more good than a large gesture.

Treat people like you want to be treated live and let live and also give the other person a break now and then.

I'm not in the news business and won't tell people how to do their job. I'd like to restore trust in the news business, though, and feel that restoring fact-checking will really help. News business realities mean that such fact-checking has to be practical, it has to be fast and cheap.

I rely on Taegan Goddard's Political Wire for straight, fair political news, he gets right to the point. It's an eagerly anticipated part of my news reading.

Milestones aren't what I think about much.

A lot of people, myself included, are excited about blogging and stuff like that, citizen journalism, but I do remind people that no matter how excited we are, there's no substitute for professional writing, no substitute for professional editing, and no substitute for professional fact-checking.

I feel that one of the best things a person can do for another is to create a job. So you do OK commercially, and then you try to make a difference of some sort.