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People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

Chris Hughes

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Chris Hughes
Age: 40
Born: 1983
Born: November 26
Businessperson
Computer Scientist
Entrepreneur
Hickory
North Carolina
Good
Metrics
People
Expressing
Customer
Frustration
Customers
Listen
Best
Way

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Five to 10 years from now, if not sooner, the vast majority of 'The New Republic' readers are likely to be reading it on a tablet.
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It takes time for people to get to know a cause or an organization.
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I went to boarding school Southern, religious, and straight, and I left boarding school not being at all religious and not being straight.
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Many of us get our news from social networks, blogs, and daily aggregators.
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I fundamentally believe that people have a genuine desire to be positively engaged in the world around them.
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Anybody can be ambitious.
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I don't really know what 'community' means. And I never use that word.
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I think there's an important difference between the newspaper and a magazine. I view the role of the magazine as providing the deeper reporting and the thoughtful analysis to help you make sense of why that news is important.
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Maybe it is because of Facebook or something else, but I have been interested in journalism for a long time.
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I was on significant financial aid, an only child, with parents who didn't have much living in North Carolina.
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As a child I wanted to become an architect.
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The more connected that individual is to an issue they care about, the higher probability there is they will stay involved over a longer period of time.
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The audience might not be the size of Facebook, but how much time can you spend online and think, 'What did I just learn?
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Use your own experiences and pain points to identify an opportunity. Be arrogant thinking you can do it better than others.
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I am a person who feels compelled and then gets immersed.
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I didn't know anything about Silicon Valley.
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I'm the kind of person that needs to think things through. But when I know what I want to do, I really know.
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You need to be surrounded by good advisers, but you also need to trust your instinct.
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What's really interesting is the introduction of the tablet - not just the iPad, but the Nook and the Kindle. While they aren't going to solve all of our problems, I do think they make it easier for people to pause, linger, read and really process very important ideas.
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I think Twitter is great.
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