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IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

Brian Tracy

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Brian Tracy
Age: 80
Born: 1944
Born: January 5
Entrepreneur
Motivational Speaker
Writer
Real
Solver
Customer
Title
Titles
Customers
Satisfaction
Jobs
Problem

More quotes by Brian Tracy

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A person will not buy from you until he is convinced that you are a friend and are acting in his best interest. You must make this clear.
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There are no prizes for average performance.
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This powerful, practical book, based on years of proven and profi table experience, shows you how to leverage your special talents to maximize the opportunities surrounding you. The Compound Effect is a treasure chest of ideas for achieving greater success than you ever thought possible!
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Being true to yourself means living in truth with each person in your life. It means refusing to say or do something that you don't believe is right. Living in truth with other people means that you refuse to stay in any situation where you are unhappy with the behavior of another person. You refuse to tolerate it. You refuse to compromise.
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Express your admiration for the traits, possessions or accomplishments of your customer. Little things mean a lot.
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Move out of your comfort zone. You can only grow if you are willing to feel awkward and uncomfortable when you try something new.
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Positive emotional energy is the key to health, happiness and wellbeing. The more positive you are, the better your life will be in every area.
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Intellectual capital is the most valuable of all factors of production.
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A goal or decision without a deadline has no urgency. It has no real beginning or end.
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Exceptional performers are masterful opportunists, keenly alert to opportunity!
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The checklist is one of the most high powered productivity tool ever discovered.
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Read an hour every day in your chosen field. This works out to about one book per week, fifty books per year, and will guarantee your success.
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You can make excuses or you can make progress. You choose.
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Goals allow you to control the direction of change in your favor.
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Your earning ability is largely determined by the perception of excellence, quality, and value that others have of you and what you do. The market only pays excellent rewards for excellent performance. It pays average rewards for average performance, and it pays below average rewards or unemployment for below average performance.
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Circumstances do not make the man or woman, they merely reveal them.
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The day that you stop learning is the day that you start decreasing your rewards and start suffering from frustration and lower levels of satisfaction.
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The best time to practice mental rehearsal is at night in bed, just before you fall asleep. The last thing you do before you doze off is to imagine yourself performing at your best the following day. You will be amazed at how often the upcoming event or experience happens exactly as you imagined it.
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Being happy requires that you define your life in your own terms and then throw your whole heart into living your life to the fullest. In a way, happiness requires that you be perfectly selfish in order to develop yourself to a point where you can be unselfish for the rest of your life.
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Everything you do is triggered by an emotion of either desire or fear.
Brian Tracy