Quote

Never criticize, condemn or complain in a conversation with a customer or prospect.

Brian Tracy

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Brian Tracy
Age: 80
Born: 1944
Born: January 5
Entrepreneur
Motivational Speaker
Writer
Conversation
Prospect
Never
Condemn
Customer
Complain
Criticize
Complaining
Selling
Customers

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When you want something badly enough, you will develop the confidence and the ability to overcome any obstacle in your way.
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You will regret many things in life but you will never regret being too kind or too fair.
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Everything that you do or say that raises the self-esteem of another raises yours as well.
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You cannot control what happens to you, but you can control your attitude toward what happens to you, and in that, you will be mastering change rather than allowing it to master you.
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When you make a to-do list, you should also make a to-not-do list. Warren Buffet was asked about the secret to success, and he said that it was saying no to almost everything. Some of those little tasks won't matter as long as you get the big tasks done.
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Refuse to criticize, condemn, or complain. Instead, think and talk only about the things you really want.
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Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it, you can rapidly improve the quality of every part of your life.
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Ninety to ninety-five percent of people will withdraw to the comfort zone when what they try doesn't work. Only that small percentage, 5 or 10 percent, will continually improve themselves they will continually push themselves out into the zone of discomfort, and these are always the highest performers in every field.
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Failure is an absolute prerequisite for success. You learn to succeed by failing.
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Every single life only becomes great when the individual sets upon a goal or goals which they really believe in, which they can really commit themselves to, which they can put their whole heart and soul into.
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The only time you'll ever have is now.
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One of the marks of excellent people is that they never compare themselves with others. They only compare themselves with themselves and with their past accomplishments and future potential.
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The way you give your name to others is a measure of how much you like and respect yourself.
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If you read one hour per day in your field, that will translate into about one book per week. One book per week translates into about 50 books per year. 50 books per year will translate into about 500 books over the next ten years.
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Aristotle once said that wisdom (the ability to make good decisions) is a combination of experience plus reflection. The more time that you take to think about your experiences, the more vital lessons you will gain from them.
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Only about 2 percent of people can work entirely without supervision. We call those people 'leaders'. This is the kind of person you are meant to be and that you can be, if you decide to be.
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Circumstances do not make the man or woman, they merely reveal them.
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The more you seek security, the less of it you have. But the more you seek opportunity, the more likely it is that you will achieve the security that you desire.
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Turn your stumbling blocks into steppingstones to success.
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You are the architect of your own destiny you are the master of your own fate you are behind the steering wheel of your life. There are no limitations to what you can do, have, or be. Except the limitations you place on yourself by your own thinking.
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