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Never criticize, condemn or complain in a conversation with a customer or prospect.

Brian Tracy

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Brian Tracy
Age: 80
Born: 1944
Born: January 5
Entrepreneur
Motivational Speaker
Writer
Customer
Complain
Criticize
Complaining
Selling
Customers
Conversation
Prospect
Never
Condemn

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You cannot eat every tadpole and frog in the pond, but you can eat the biggest and ugliest one, and that will be enough, at least for the time being.
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Flexibility in a time of great change is a vital quality of leadership.
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Most great fortunes are built slowly. They are based on the principle of compound interest, what Albert Einstein called, The greatest power in the universe.
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The only time you'll ever have is now.
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Discipline is what you must have to resist the lure of excuses
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All wealth comes from adding value, from producing more, better, cheaper, faster, and easier than someone else.
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Reinforce what you want to see repeated.What gets rewarded gets done.
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It doesn't matter where you came from, it doesn't matter how poor you are, it doesn't matter where your family was. It all doesn't matter. You can achieve anything if you have really clear goals and if you work really hard to learn what you need to learn.
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Effective performance is preceded by painstaking preparation
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Positive thinkers think and talk continually about solutions, and negative thinkers continually talk and think about problems. Keep your mind solution-focuse d rather than problem- focused.
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Deal honestly and objectively with yourself intellectual honesty and personal courage are the hallmarks of great character.
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The more positive you are when you think and work toward your goals, the faster you achieve them.
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The great breakthrough in your life comes when you realize that you can learn anything you need to learn to accomplish any goal that you set for yourself. This means there are no limits on what you can be, have or do.
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Almost any decision is better than no decision at all.
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A goal or decision without a deadline has no urgency. It has no real beginning or end.
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The universe is completely balanced and in perfect order. You will always be compensated for everything that you do.
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The clearer you are about the consequences of your actions and the more intensely you desire to enjoy the consequences that your behaviors may lead to, the more motivated you will be.
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Expect wonderful things to happen to you. Get up each morning and say 'I believe something wonderful is going to happen to me today.'
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Managers today have to do more with less, and get better results from limited resources, more than ever before.
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The best time to practice mental rehearsal is at night in bed, just before you fall asleep. The last thing you do before you doze off is to imagine yourself performing at your best the following day. You will be amazed at how often the upcoming event or experience happens exactly as you imagined it.
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