Quote

The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.

Brian Chesky

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Brian Chesky
Age: 43
Born: 1981
Born: August 29
Businessman
Computer Scientist
Entrepreneur
Niskayuna
New York
Field
Asking
Fields
Office
Labs
Stay
Laboratory
Seeing
Users
Going
Meeting
Like
Meetings

More quotes by Brian Chesky

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When you start a company, it's more an art than a science because it's totally unknown. Instead of solving high-profile problems, try to solve something that's deeply personal to you. Ideally, if you're an ordinary person and you've just solved your problem, you might have solved the problem for millions of people.
Brian Chesky
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I had to learn to get comfortable in a role of ambiguity where I had to seek out advisers and learn quickly.
Brian Chesky
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Whatever the press is talking about, they want to keep talking about it. So instead of asking yourself, 'How can I get them to start talking about me?', figure out a way to get yourself involved in what they're already talking about.
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There's no such thing as a good or bad culture, it's either a strong or weak culture. And a good culture for somebody else may not be a good culture for you.
Brian Chesky
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The stronger the culture, the less corporate process a company needs. When the culture is strong, you can trust everyone to do the right thing. People can be independent and autonomous. They can be entrepreneurial.
Brian Chesky
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I'm not saying the whole world will work this way, but with Airbnb, people are sleeping in other people's homes and other people's beds. So there's a level of trust necessary to participate that's different from an eBay or Facebook.
Brian Chesky
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In June, 2010, I moved out of my apartment and I have been mostly homeless ever since.
Brian Chesky
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Don't listen to your parents.
Brian Chesky
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The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.
Brian Chesky
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Whatever career you're in, assume it's going to be a massive failure. That way, you're not making decisions based on success, money and career. You're only making it based on doing what you love.
Brian Chesky
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The American dream, what we were taught was, grow up, own a car, own a house. I think that dream's completely changing. We were taught to keep up with the Joneses. Now we're sharing with the Joneses.
Brian Chesky
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Build something 100 people love, not something 1 million people kind of like.
Brian Chesky
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In June 2010, I moved out of my apartment and I have been mostly homeless ever since, off and on. I just live in Airbnb apartments and I check in every week in different homes in San Francisco.
Brian Chesky
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Culture is simply a shared way of doing something with passion.
Brian Chesky
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I think the next big thing in music, and it's kind of because I come from the tech industry, is actually, I think it's the platform... Spotify is incredibly interesting. I think the platform is becoming the star.
Brian Chesky
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We start with the perfect experience and then work backward. That's how we're going to continue to be successful.
Brian Chesky
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Companies that hire employees..that are deeply passionate create companies that customers are really really passionate about, and those are the companies that have strong brands.
Brian Chesky
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Customers are willing to try new things, and if you can survive, you will have fewer competitors. It's like entering the eye of the storm. As long as you are strong enough to survive, you can end up in still water by yourself.
Brian Chesky