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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.

Bill Capodagli

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Bill Capodagli
Months
Twenties
Social
Minutes
Mouth
Happens
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Provided
Someone
Week
Potential
Seconds
Today
Within
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Mouths
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Hours
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Twenty
Even
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Customers
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An idea becomes great when it becomes tangible.
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Often we will learn more from our failures than we do from our successes.
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The two critical questions to ask are: Who is my customer? and What value am I adding? Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.
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