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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.

Bill Capodagli

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Bill Capodagli
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My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
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This is great if you know all those not to do strategies. Sometimes you learn the not to do's by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.
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When values are deeply embedded within an organization, they seldom change.
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Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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The key is to make sure you are doing the right things before you worry about doing things right.
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these loves in his company. Each of these factors is critical to achieving success in any organization.
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