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What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.

Anne M. Mulcahy

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Anne M. Mulcahy
Age: 72
Born: 1952
Born: October 21
Businessperson
Chief Executive Officer
Rockville Centre
New York
Everything
Customers
Take
Difference
Believe
Differences
Really
Company
Clear
Employees
Makes
Follows
Else
Employee
Care
Motivated

More quotes by Anne M. Mulcahy

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Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else. I'll never forget the wrenching days I spent in Haiti last year for Save the Children just weeks after the earthquake.
Anne M. Mulcahy
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When you have that window of opportunity called a crisis, move as quickly as you can, get as much done as you can. There's a momentum for change that's very compelling.
Anne M. Mulcahy
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There is an explosion of information happening, yet people demand quick access to relevant content that cuts through the clutter.
Anne M. Mulcahy
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When parents are confident that their children will live, they have fewer of them. They invest more in each child's food, health and education.
Anne M. Mulcahy
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When I became CEO of Xerox 10 years ago, the company's situation was dire. Debt was mounting, the stock sinking and bankers were calling. People urged me to declare bankruptcy, but I felt personally responsible for tens of thousands of employees.
Anne M. Mulcahy
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If you're a global company you are going to have jobs overseas. The reality is if we start taxing those jobs at a rate that makes them noncompetitive in those markets, the reality is that we're going to lose business.
Anne M. Mulcahy
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We're long past having to defend or explain why women should be on boards, given all the data that shows how companies with female as well as male directors perform better. It's unfortunate when companies with a large percentage of women constituents don't reflect that in their boardrooms.
Anne M. Mulcahy
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Get face time with the customers.
Anne M. Mulcahy
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Something as simple as better breastfeeding could save a million children a year.
Anne M. Mulcahy
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The hardware business is all about per-unit manufacturing cost and functionality. The services business is less asset-intensive and more dependent on people.
Anne M. Mulcahy
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I'm not formal and I'm impatient. So I think my team would say that when she starts tapping her pen and the leg starts moving quickly, that it's time to move on. I'm not good at long, drawn-out kinds of sessions.
Anne M. Mulcahy
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The day I was announced as CEO, I think the stock dropped another 20%.
Anne M. Mulcahy
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If we could muster the same determination and sense of responsibility that saves a country like Japan - or a company like Xerox - then investing to save women and children who are dying in the developing world would be very good business.
Anne M. Mulcahy
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Customers require the effective integration of technologies to simplify their workflow and boost efficiency.
Anne M. Mulcahy
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Most of my career has been in sales. I spend 50% or more of my time with customers and employees, and I can't wait for it to be more than 50%.
Anne M. Mulcahy
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I worked in sales. It was definable, it had a quantifiable approach to accomplishment that had a great deal of importance to me. It had a degree of clarity that I loved. And of course, it was core.
Anne M. Mulcahy
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By the time I stepped down as Xerox's CEO in 2009 - and as chairman in January 2010 - Xerox had become the vibrant, profitable and revitalized company that it still is today. What made the difference was a strong turnaround plan, dedicated people and a firm commitment from company leaders.
Anne M. Mulcahy
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Educated and productive young people are needed to help # LIFT their countries out of poverty and create a wealthier, more secure world.
Anne M. Mulcahy
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One of the things we often miss in succession planning is that it should be gradual and thoughtful, with lots of sharing of information and knowledge and perspective, so that it's almost a non-event when it happens.
Anne M. Mulcahy
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Sustainable development is a proven catalyst for Xerox innovation.
Anne M. Mulcahy