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I worked in sales. It was definable, it had a quantifiable approach to accomplishment that had a great deal of importance to me. It had a degree of clarity that I loved. And of course, it was core.
Anne M. Mulcahy
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Anne M. Mulcahy
Age: 72
Born: 1952
Born: October 21
Businessperson
Chief Executive Officer
Rockville Centre
New York
Loved
Degree
Courses
Core
Course
Degrees
Great
Importance
Definable
Worked
Quantifiable
Approach
Sales
Deal
Accomplishment
Deals
Clarity
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You know a good board when you see one.
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Educated and productive young people are needed to help # LIFT their countries out of poverty and create a wealthier, more secure world.
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What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.
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There is an explosion of information happening, yet people demand quick access to relevant content that cuts through the clutter.
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Good leadership is about the company's success, not your own.
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Get face time with the customers.
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When I became CEO of Xerox 10 years ago, the company's situation was dire. Debt was mounting, the stock sinking and bankers were calling. People urged me to declare bankruptcy, but I felt personally responsible for tens of thousands of employees.
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Something as simple as better breastfeeding could save a million children a year.
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Even under the most difficult circumstances you can have creative flexibility.
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You should be accumulating really great relationships throughout your career.
Anne M. Mulcahy
I have zero tolerance for people who don't come completely prepared. I expect contribution, I expect attendance, and I expect directors to take trips and visit the company's programs.
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Turnaround or growth, it's getting your people focused on the goal that is still the job of leadership.
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When parents are confident that their children will live, they have fewer of them. They invest more in each child's food, health and education.
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Investing in early childhood nutrition is a surefire strategy. The returns are incredibly high.
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The Obama campaign is one of the greatest examples of what is possible in the brave new world of 21st Century marketing. They did a masterful job of connecting with minds, personalizing messages, refining old and new media, sending clear messages, and providing the feedback that enabled them to respond to the messages they heard.
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Customers require the effective integration of technologies to simplify their workflow and boost efficiency.
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People ask my mother whether she had any idea that I'd be CEO of a company some day, and she would say, 'Absolutely not. Totally out of the realm of possibility.' There was certainly nothing that would have been very predictable in my upbringing.
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Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
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By the time I stepped down as Xerox's CEO in 2009 - and as chairman in January 2010 - Xerox had become the vibrant, profitable and revitalized company that it still is today. What made the difference was a strong turnaround plan, dedicated people and a firm commitment from company leaders.
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There's nothing quite as powerful as people feeling they can have impact and make a difference. When you've got that going for you, I think it's a very powerful way to implement change.
Anne M. Mulcahy
