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The hardware business is all about per-unit manufacturing cost and functionality. The services business is less asset-intensive and more dependent on people.
Anne M. Mulcahy
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Anne M. Mulcahy
Age: 72
Born: 1952
Born: October 21
Businessperson
Chief Executive Officer
Rockville Centre
New York
Services
Assets
Functionality
Dependent
Intensive
Cost
Hardware
Less
Unit
Business
Asset
People
Manufacturing
Units
More quotes by Anne M. Mulcahy
I worked in sales. It was definable, it had a quantifiable approach to accomplishment that had a great deal of importance to me. It had a degree of clarity that I loved. And of course, it was core.
Anne M. Mulcahy
People ask my mother whether she had any idea that I'd be CEO of a company some day, and she would say, 'Absolutely not. Totally out of the realm of possibility.' There was certainly nothing that would have been very predictable in my upbringing.
Anne M. Mulcahy
Not everybody is created equal, and it's important for companies to identify those high potentials and treat them differently, accelerate their development and pay them more. That process is so incredibly important to developing first-class leadership in a company.
Anne M. Mulcahy
You have to live the mission... love what you do.
Anne M. Mulcahy
You know a good board when you see one.
Anne M. Mulcahy
There is an explosion of information happening, yet people demand quick access to relevant content that cuts through the clutter.
Anne M. Mulcahy
Customers require the effective integration of technologies to simplify their workflow and boost efficiency.
Anne M. Mulcahy
I got a journalism degree. I started doing journalism - I interned at 'Cosmopolitan' magazine in the 1970s, which probably wasn't the best place for me, and I spent six or nine months freelancing. Anyway, I wasn't that good at it.
Anne M. Mulcahy
An important mark of a good leader [is] to know you don’t know it all and never will.
Anne M. Mulcahy
You should be accumulating really great relationships throughout your career.
Anne M. Mulcahy
The day I was announced as CEO, I think the stock dropped another 20%.
Anne M. Mulcahy
If you're a global company you are going to have jobs overseas. The reality is if we start taxing those jobs at a rate that makes them noncompetitive in those markets, the reality is that we're going to lose business.
Anne M. Mulcahy
Entire families work for Xerox.
Anne M. Mulcahy
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
Anne M. Mulcahy
I learned how to be a learner. When you get in a job, the tendency is to say, 'I've got to know it. I've got to give direction to others. I'm in this job because I'm better and smarter.' I always took a different view, that the key was to identify the people who really knew and learn from them.
Anne M. Mulcahy
My dad was an editor and a writer, and that's actually what I aspired to be.
Anne M. Mulcahy
Turnaround or growth, it's getting your people focused on the goal that is still the job of leadership.
Anne M. Mulcahy
We're living in a different world now in terms of employee needs, and companies have to offer alternative methods for getting the work done. Even under the most difficult circumstances you can have creative flexibility.
Anne M. Mulcahy
Get face time with the customers.
Anne M. Mulcahy
Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else. I'll never forget the wrenching days I spent in Haiti last year for Save the Children just weeks after the earthquake.
Anne M. Mulcahy
