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The key to handling problems and conflict within an organization is to keep the channels of communication wide open.

Anita Roddick

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Anita Roddick
Age: 64 †
Born: 1942
Born: October 23
Died: 2007
Died: September 10
Businessperson
Businesswoman
Feminist
Organizational Founder
Littlehampton
West Sussex
Dame Anita Lucia Roddick
Dame Anita Roddick
Anita Lucia Roddick
Anita Lucia Perella
Problem
Keys
Communication
Organization
Conflict
Problems
Open
Handling
Within
Channels
Keep
Wide

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We communicate with passion and passion persuades.
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a social conscience is not incompatible with profit.
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All through history, there have always been movements where business was not just about the accumulation of proceeds but also for the public good.
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I think progress is a sort of comfortable disease, and we've got a media that says entertainment and celebrity, which isn't bad in itself but it stops the real issues coming forward.
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Irritation is a great source of energy and creativity.
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Whatever you do, be different - that was the advice my mother gave me, and I can't think of better advice for an entrepreneur. If you're different, you will stand out.
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The money that we make from the company goes into The Body Shop Foundation, which isn't one of those awful tax shelters like some in America. It just functions to take the money and give it away.
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Never feel too small or powerless to make a difference.
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Retiring isn't even a word I'd understand. Taking what makes you feel alive, and everyone's looking for ways of making them feel alive, in whatever they do - relationships, business or work - and not just being a voice for a money making business.
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One of the most intriguing things in management and in business is the role of storytelling - people need the anecdotes to do the work that they do.
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The growth of The Body Shop is testimony to the fact that you don't need to waste money on costly advertising campaigns to be successful. Instead, we've always relied on word of mouth and stories.
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Communication is the key for any global business.
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If you can shape your business life or your working life, you can just look at it as another extension - you just fulfill all your values as a human being in the work place. If you are an activist, you bring the activism of your life into your business, or if you love creative art, you can bring that in.
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Never be seduced into believing it isn't the role of business to tackle the big issues, because it absolutely is.
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The Body Shop Foundation is run by our staff and supports social activism and environmental activism. We don't tend to support big agencies.
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What we are trying to do is to create a new business paradigm, simply showing that business can have a human face and a social conscience.
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A vision is something you see and others don't. Some people would say that's a pocket definition of lunacy. But it also defines entrepreneurial spirit.
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I think it's just fear of death. I can't bear to go to sleep. There's very little, you know, between an entrepreneur and a crazy person.
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My passionate belief is that business can be fun, it can be conducted with love and a powerful force for good.
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Be courageous. It's one of the only places left uncrowded.
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